Conflict Resolution Training

Conflict Resolution Training Brisbane

By David Smith, Leadership Expert.

Opening Thoughts

Have you ever noticed how some people appear to traverse workplace tension with the grace of a seasoned diplomat, while others trip over every interaction? What if I told you that it's not natural ability that separates the two, but rather it's just a matter of having the right tools and methods at your fingertips?

Consider: when was the last time you saw an office argument that actually made a workplace more effective and created better interpersonal relations? It's rare, isn't it? But handled correctly, conflict can also be one of the most potent agents of positive transformation in any organisation.

Course Overview

This intensive dispute resolution course is perfect for Brisbane supervisors, team leaders and managers seeking a new way of dealing with workplace conflict. Instead of shying away from conversation avoidance and tension, participants will be shown a way to embrace conflict as an opportunity for personal and interpersonal growth.

This course teaches empirical and very practical techniques you can use in the real world workplace of Australia TODAY! We're going to take you beyond theoretical models and into the hands on tactics that you should be able to apply the minute you return to your office.

Curriculum Based Learning Outcomes

Upon completion of this program, attendees will be able to:

Identify and Analyse Conflict Situations

Identify early signs of growing workplace tension

Separate Symptoms from the True Cause

Evaluate the extent and impact of conflicts on team relationships

Apply Structured Communication Techniques

Practice techniques for active listening that support the de-escalation of emotional conversations

Keep your language neutral to avoid getting defensive responses

Ask for clarifying questions to get to the true issues beneath the conflict

Facilitate Resolution Processes

Facilitate meaningful conversations between opposing sides.

Stay neutral when aiding others in seeking common ground

Write deals up and follow up so that what is agreed upon lasts

Manage Personal Responses to Conflict

Control emotional responses under conditions of extreme confrontation.

You need to have a private emotional response, but not in a professional capacity

Find ways to practice some self care to ward off conflict fatigue.

What You Will Learn

Module 1: Dynamics of Conflict in the Workplace Learn to recognise the 6 types of workplace conflicts and expectations about how these conflicts unfold. You will discover why most conflicts are not in fact about what people say they are about, and what to do to go deeper and uncover the truth.

Module 2: Critical Communication Tools for Tough Talk Proven systems to begin, navigate, and close tough conversations. We will teach you how to open a conversation and how to close a deal, with specific phrases and techniques that help you maintain a productive conversation.

Module 4: De escalation and Emotional Control The tools for remaining (relatively) calm while others get emotionally or even physically violent. You'll rehearse combating stress responses of your own while guiding others through regulating theirs.

Module Four: Mediation and Problem Solving Skills What you can do to mediate between disagreeing parties without getting caught in the middle. Know when to intervene personally and when to bring in HR or outside help.

Module 5: Prevention and Early Intervention How to catch potential conflicts before they spread. You will learn how to build team cultures in which people feel comfortable addressing concerns early and directly.

Module 6: Reinforcing connection through conflict How to leverage conflicts as opportunities to build stronger relationships via team performance. Find ways to teach your team to view disagreement as a natural aspect of working together, not a danger.

Training Methodology

This isn't a lecture based program. You'll get to role play real scenarios from Australian workplaces, practice conversations and receive feedback from experienced facilitators, and you'll leave the course with a plan of action specific to your workplace challenge.

It covers interactive workshops, case studies, and simulations to explore practical examples of the courses' contents.

Summary

Workplace warfare doesn't have to be the productivity killer that has you tossing and turning at night. Armed with the right skills and confidence, you can transform these situations into opportunities for open, honest communication, positive interpersonal relationships, and effective teamwork.

This training provides you with actionable tools that can be implemented today, whether you're faced with personality tensions, resource battles, performance challenges or even communication breakdowns. You will come away with a direct action plan, tactics and the confidence to navigate any type of workplace situation.

The investment in conflict resolution training saves not just work hours, but leadership, team dynamics and organisational culture which, in the long run, will pay off more than the salary of your top employees. When leaders use conflict well, everyone wins.

Tired of trying to change the way your team is dealing with problems? This training will set the tone for building workplaces where people can disagree at work, professionally, and where they can collaborate with each other better than ever.